![]() ![]() With this partnership, Sitel Group is continuing to discover new ways of investing in AI technology to create a digital transformation experience in what’s often viewed a less innovative environment. ![]() Eliminating background noise from customer calls means Sitel can set a higher standard in customer experience. COO at Krisp, Robert Schoenfield, said that the team is thrilled to be working with Sitel to deploy Krisp to agents around the world. Krisp technologies software#The Krisp software works with all wireless and wired headphones, as well as speakers and microphones. The Krisp processing technology sits within the agent’s desktop memory and doesn’t store any call recordings or data. This allows customers and associates to connect clearly, regardless of environment. The system can then securely add another layer between the desktop speaker and microphone to restrict background noise. The Krisp technology works by using artificial intelligence to learn the voice of Sitel associates. The company also recognised an 8% increase in customer satisfaction scores and improved sales. This comes from a reduced need to repeat information to customers. In initial trials of the noise management technology, Sitel saw a 6% lower Average Handling Time for calls. The strategic partnership with Krisp will help to drive the right results. According to the Chief Product and Innovation Officer for Sitel Group, Ryan Maund, the company is committed to AI investment to improve customer and employee experience. ![]()
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